Return & Refund Policy

At Fruitspanda.com, we are committed to providing you with the highest quality fruits and exceptional customer service. Your satisfaction is our priority, and we strive to ensure that every order meets your expectations.

1. Return Eligibility

If you receive damaged or low-quality fruits, you are eligible for a return and a full refund. We ask that you notify us within 24 hours of receiving your order.

2. Refund Process

To initiate a return, please contact our customer support team via email at admin@fruitspanda.com or call us at +92 328 0156966. To process your refund, you will need to share photos of the spoiled or damaged fruits.

3. Conditions for Return

• The request for a return must be made within 24 hours of receiving the order.
• Products should be kept in their original packaging, if possible.
• Returns will only be accepted for damaged, spoiled, or low-quality fruits.
• Due to the perishable nature of fresh produce, returns for reasons other than quality issues cannot be accepted.

4. How to Request a Return

To request a return:

1. Contact our customer support team within 24 hours of delivery.
2. Provide your order number and details of the issue.
3. Share clear photos of the spoiled or damaged fruits.
4. Follow the instructions provided by our support team.

5. Refund Timeline

Once your claim has been reviewed and approved, your refund will be processed through the original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

6. Customer Satisfaction

We believe in quality, freshness, and customer satisfaction. If you have any concerns regarding your order, please do not hesitate to contact us. Your feedback helps us maintain the highest standards of service.

Thank you for choosing Fruitspanda